Scheduling with DustOffy is easy! You can call us at +63 2 8294 5678, send us an email at [email protected], or fill out our online contact form. We'll work with you to find a convenient time that fits your schedule. For regular services, we offer flexible scheduling including weekly, bi-weekly, monthly, or one-time appointments. Our team is available Monday through Saturday from 7:00 AM to 6:00 PM, and Sundays from 9:00 AM to 4:00 PM. Emergency cleaning services are available 24/7 for urgent situations.

At DustOffy, we prioritize the health and safety of your family and the environment. We use eco-friendly, non-toxic cleaning products that are safe for children, pets, and allergy sufferers. Our products are effective yet gentle, containing no harsh chemicals, ammonia, or bleach. For customers with specific allergies or sensitivities, we can accommodate special requests and use fragrance-free or hypoallergenic products. We also offer green cleaning options for environmentally conscious clients who want to reduce their carbon footprint while maintaining a spotless home or office.

Absolutely! The safety and security of our clients is our top priority. All DustOffy cleaning professionals undergo comprehensive background checks, including criminal history verification and employment references. We also conduct regular drug screenings and provide ongoing training to ensure the highest standards of professionalism and service quality. Additionally, we are fully licensed and insured, providing liability coverage up to $1 million and bonding for your complete peace of mind. You can trust our team members in your home or office space.

For regular scheduled cleaning services, we recommend booking at least 24-48 hours in advance to ensure your preferred time slot is available. However, we understand that sometimes you need cleaning services on short notice. For urgent or same-day requests, call us directly at +63 2 8294 5678 and we'll do our best to accommodate you, especially for emergency cleaning situations. For new customers, we typically schedule within 2-3 business days to allow time for our team to prepare and ensure we can provide the highest quality service for your specific needs.

DustOffy proudly serves the entire Metro Manila area and surrounding regions. Our primary service areas include Valenzuela City, Quezon City, Manila, Makati, Pasig, Taguig, Caloocan, and Malabon with no additional travel charges. We also provide services to extended areas including Marikina, Parañaque, Las Piñas, Muntinlupa, Navotas, Pateros, San Juan, and Mandaluyong with a small travel fee. Additionally, we specialize in commercial cleaning for major business districts such as Bonifacio Global City, Eastwood City, Rockwell Center, and Ortigas Center. If you're unsure whether we service your specific location, please contact us with your complete address for confirmation.

Yes, we offer 24/7 emergency cleaning services for urgent situations! Our emergency cleaning team is available around the clock to handle situations such as water damage restoration, biohazard cleanup, post-event cleanup, and unscheduled deep cleaning needs. For emergency services, we maintain a 2-4 hour response time and can dispatch our team immediately upon your call. Emergency services are available every day of the year, including weekends and holidays. To access our emergency cleaning services, call our emergency hotline at +63 2 8294 5678 and let us know it's an urgent situation. Our emergency team is specially trained and equipped to handle all types of critical cleaning scenarios.

We stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with any aspect of our cleaning service, simply contact us within 24 hours of your cleaning, and we'll return to re-clean the specific area at no additional charge. Our goal is to exceed your expectations every time. We also welcome feedback and continuously improve our services based on customer input. For ongoing service clients, we conduct regular quality checks and welcome any concerns you may have. Your satisfaction is our priority, and we're committed to making things right if we don't meet your standards.