1. Acceptance of Terms

By accessing and using the website at dustoffy.cc ("Website"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our Website operated by DustOffy Professional Cleaning Services ("Company," "we," "us," or "our"). Our Website provides information about our professional cleaning services and allows customers to request quotes and book cleaning appointments.

2. Description of Services

DustOffy Professional Cleaning Services provides residential and commercial cleaning services including but not limited to:

• Regular house cleaning and maintenance
• Deep cleaning and sanitization services
• Post-construction cleanup
• Move-in and move-out cleaning
• Office and commercial space cleaning
• Window cleaning and maintenance
• Carpet and upholstery cleaning
• Disinfection and health sanitization services

All services are performed by trained and insured cleaning professionals using eco-friendly products and professional-grade equipment.

3. User Obligations and Responsibilities

By using our Website and services, you agree to:

• Provide accurate and complete information when requesting quotes or booking services
• Ensure access to the premises at the agreed-upon time for service appointments
• Secure or remove valuable items, personal documents, and fragile items before our arrival
• Notify us at least 24 hours in advance of any appointment changes or cancellations
• Pay for services as agreed upon and specified in your service agreement
• Treat our cleaning staff with respect and provide a safe working environment
• Not use our Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks

4. Booking and Scheduling

All cleaning services must be booked in advance through our Website, phone, or in-person consultation. We operate Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 4:00 PM.

Appointment Requirements:

• Minimum 24-hour notice required for bookings and changes
• Emergency or same-day services subject to availability and additional fees
• Recurring services can be scheduled weekly, bi-weekly, or monthly
• Clients must be present during first service appointment for property walkthrough
• Access arrangements must be confirmed 24 hours before service

We reserve the right to refuse service to properties that pose safety hazards to our staff.

5. Payment Terms and Conditions

Payment terms are as follows:

• Payment is due upon completion of service unless other arrangements have been made
• We accept cash, credit cards, and bank transfers
• Recurring clients may arrange monthly billing with net 15 payment terms
• Returned check fees of ₱500 will be charged for bounced payments
• Late payment charges of 2% per month will be applied to overdue accounts
• All quotes are valid for 30 days from the date of estimation

For commercial accounts exceeding ₱50,000, we require a 50% deposit to secure the booking. The balance is due upon completion of service.

6. Cancellation and Refund Policy

Cancellation Policy:

• Cancellations must be made at least 24 hours before scheduled service
• No-shows or cancellations with less than 24-hour notice will be charged 50% of the service fee
• Weather-related cancellations for exterior services will be rescheduled at no additional cost
• We reserve the right to cancel services due to safety concerns or hazardous conditions

Refund Policy:

• Client satisfaction is our priority - we will return to re-clean any areas within 48 hours if not satisfied
• Refunds for services not performed will be processed within 5-7 business days
• Prepaid packages are non-refundable but may be transferred to future services
• Service credits expire 6 months from the date of issue

To request a refund or service adjustment, contact our customer service team within 48 hours of service completion.

7. Liability and Insurance

We maintain comprehensive liability insurance covering:

• Property damage up to ₱2,000,000 per incident
• Personal injury to our staff or third parties
• Professional cleaning services liability
• Equipment and tools coverage

Our liability is limited to the direct cost of replacement or repair of damaged property. We are not responsible for:

• Damage to fragile, antique, or improperly maintained items
• Stains or damage that were pre-existing or occurred before our service
• Items left unsealed or in areas inaccessible for proper cleaning
• Loss or damage of items not properly secured or identified
• Normal wear and tear of surfaces, carpets, and furnishings

Claims for damage must be reported within 24 hours of service completion with photographic evidence.

8. Quality Assurance and Satisfaction Guarantee

We stand behind the quality of our work with the following guarantees:

• 48-hour satisfaction guarantee on all cleaning services
• Free re-cleaning of any unsatisfactory areas
• Trained and background-checked cleaning professionals
• Use of professional-grade equipment and eco-friendly cleaning products
• Regular quality inspections and customer feedback surveys
• Fully stocked cleaning supplies and tools provided by our company

Our team supervisors conduct random quality checks to ensure consistent service standards across all appointments.

9. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We collect and use personal information to:

• Process service requests and bookings
• Communicate about appointments and service updates
• Process payments and maintain billing records
• Provide customer support and respond to inquiries
• Improve our services based on customer feedback
• Comply with legal obligations and industry standards

All personal information is stored securely and never sold to third parties. Access is restricted to authorized personnel only.

10. Intellectual Property Rights

The Website and its original content, features, and functionality are and will remain the exclusive property of DustOffy Professional Cleaning Services and its licensors. The Website is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website without our express written consent.

11. Website Usage and Prohibited Activities

When using our Website, you agree not to:

• Use the Website for any fraudulent or unlawful purpose
• Interfere with or disrupt the Website or servers
• Upload or transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to any part of the Website
• Harvest or collect user information without consent
• Use automated systems to access the Website without permission
• Copy, modify, or reverse engineer the Website's functionality

Violation of these terms may result in immediate termination of access to our Website and services.

12. Service Areas and Availability

DustOffy Professional Cleaning Services primarily serves the Metro Manila area, with our main office located at:

Service Coverage:

• Valenzuela City and nearby areas (priority service area)
• Selected areas in Quezon City, Caloocan, and Malabon
• Limited service to Makati, Taguig, and Pasig (subject to travel fees)
• Special arrangements for service outside standard coverage areas

Travel surcharges may apply for locations beyond 15 kilometers from our main office. Contact us to confirm service availability in your area.

13. Emergency Services and Special Situations

We offer emergency cleaning services for urgent situations including:

• Post-flood or water damage cleanup
• Biohazard and deep sanitization services
• Emergency disinfection for health concerns
• Urgent move-out cleaning for real estate transactions
• Event cleanup and preparation services

Emergency services are available 24/7 with:

• Additional surcharge of 50-100% of standard rates
• Minimum 2-hour service commitment
• Immediate response within 2-4 hours of request
• Specialized equipment and PPE for hazardous situations

Contact our emergency hotline for urgent cleaning needs outside regular business hours.

14. Health and Safety Protocols

The health and safety of our clients and staff is paramount. We implement the following protocols:

• COVID-19 safety measures and sanitization procedures
• Use of EPA-approved disinfectants and sanitizers
• Personal protective equipment (PPE) for staff when required
• Safe handling and disposal of cleaning chemicals
• Background checks and health screenings for all employees
• Regular training on safety protocols and hazard prevention
• Insurance coverage for work-related injuries and accidents

Clients must disclose any health hazards, chemical sensitivities, or safety concerns before service begins.

15. Termination

Either party may terminate the service agreement at any time with appropriate notice:

• Clients may cancel recurring services with 48-hour notice
• We may terminate service for non-payment, safety concerns, or violation of terms
• Service termination does not relieve payment obligations for completed work
• Unpaid balances may be referred to collection agencies
• Access to the Website may be suspended for Terms violations

Upon termination, all outstanding payments become immediately due, and access to our Website and services will be revoked.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any disputes arising from these Terms or the use of our Website and services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation through a mutually agreed mediator
3. Arbitration under the rules of the Philippine Dispute Resolution Center
4. Court proceedings in Valenzuela City, Philippines (as a last resort)

You agree to attempt resolution of disputes informally before pursuing formal legal action.

17. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Material changes include modifications to payment terms, service coverage, cancellation policies, or liability limitations. Your continued use of our Website and services after any such changes constitutes acceptance of the new Terms.

19. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and DustOffy Professional Cleaning Services regarding the use of our Website and services.