Privacy Policy
Your privacy is important to us. Learn how DustOffy Professional Cleaning Services collects, uses, and protects your personal information.
Our Commitment to Your Privacy
At DustOffy Professional Cleaning Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
We believe in transparency and want you to understand exactly how your information is handled. Our privacy practices comply with applicable data protection laws and regulations, and we continuously update our practices to maintain the highest standards of privacy protection.
Effective Date: January 1, 2025
This Privacy Policy governs our collection, use, and disclosure of personal information about you.
Information We Collect
We collect various types of information to provide and improve our cleaning services to you.
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Home address and property details
- • Payment information and billing details
Service Information
- • Cleaning preferences and requirements
- • Property access instructions
- • Special instructions for cleaning
- • Service history and feedback
Technical Information
- • IP address and browser information
- • Device and operating system details
- • Website usage and navigation patterns
- • Cookies and tracking technologies
How We Collect Information
Direct Collection
- • When you request a quote or service
- • During service appointments
- • Through our website contact forms
- • Via phone calls or email communications
- • During payment and billing processes
Automatic Collection
- • Website analytics and tracking
- • Cookies and similar technologies
- • Server logs and error tracking
- • Third-party integrations
How We Use Your Information
We use the information we collect for various purposes to provide you with exceptional cleaning services and improve your overall experience with DustOffy.
Service Provision
To provide, maintain, and improve our cleaning services, including scheduling appointments, customizing cleaning plans, and ensuring quality service delivery.
Communication
To communicate with you about your services, send service confirmations, appointment reminders, and respond to your inquiries and requests.
Payment Processing
To process payments, manage billing, send invoices, and handle payment-related communications securely.
Legal Compliance
To comply with legal obligations, protect our rights, and ensure the safety and security of our services and customers.
Information Sharing and Disclosure
We understand the importance of keeping your personal information private and only share it in specific circumstances.
When We Share Information
- ✓ Service Providers: With trusted third-party vendors who help us operate our business (payment processors, scheduling software)
- ✓ Legal Requirements: When required by law or to protect our rights and safety
- ✓ Business Transfers: In connection with mergers, acquisitions, or sale of assets
- ✓ Consent: When you explicitly consent to the sharing
We Never Share
- ✗ Personal Information: We never sell your personal information to third parties
- ✗ Marketing Data: We don't share your information for marketing purposes without consent
- ✗ Cleaning Details: Specific cleaning preferences and property details remain confidential
- ✗ Payment Information: Full payment details are never shared with third parties
Third-Party Service Providers
We work with carefully selected third-party providers who help us deliver excellent services:
Payment Processing
Secure payment processing through encrypted channels
Scheduling Systems
Appointment booking and management platforms
Communication Tools
Email and SMS services for service updates
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and storage.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information on a need-to-know basis.
Regular Audits
We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Staff Training
Our team receives ongoing training on data protection best practices and privacy regulations.
Data Breach Response Plan
In the unlikely event of a data breach, we have a comprehensive response plan:
Immediate Actions
- • Contain and assess the breach
- • Notify relevant authorities within 72 hours
- • Document the incident thoroughly
- • Secure affected systems immediately
Communication
- • Notify affected individuals promptly
- • Provide clear information about the breach
- • Offer guidance on protective measures
- • Update security measures to prevent recurrence
Your Rights and Choices
You have important rights regarding your personal information. Here's how you can exercise control over your data.
Access Your Data
Request a copy of all personal information we hold about you, including how it's used and who it's shared with.
Response time: Within 30 days
Correct Your Information
Update or correct any inaccurate or incomplete personal information in our records.
You can update most information through your account or by contacting us
Delete Your Data
Request deletion of your personal information, subject to legal requirements and our retention policies.
Some information may be retained for legal compliance
Restrict Processing
Limit how we use your personal information while disputes or concerns are resolved.
Your data remains secure but use is limited
Data Portability
Receive your personal information in a structured, machine-readable format for transfer to another service.
Available in common formats (CSV, JSON)
Object to Processing
Object to processing of your personal information for specific purposes, such as direct marketing.
We'll stop processing for these purposes
How to Exercise Your Rights
Contact Us
- Phone: +63 2 8294 5678
What to Include
- • Full name and contact information
- • Specific request or right you want to exercise
- • Proof of identity (for security purposes)
- • Any relevant account or service details
Response Time: We'll respond to all requests within 30 days
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized services.
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, secure access to your account, and form submissions.
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information about page visits, traffic sources, and user behavior.
Functional Cookies
These cookies remember your preferences and choices to provide a more personalized experience, such as language settings and service preferences.
Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns.
Managing Your Cookie Preferences
Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
- • View which cookies are stored on your device
- • Delete existing cookies
- • Block cookies from specific websites
- • Block all cookies (may affect functionality)
- • Set notifications when cookies are set
Please note that disabling certain cookies may limit website functionality.
Our Cookie Tools
We provide tools to help you manage your preferences:
Cookie Settings Panel
Access via the footer link on any page
Privacy Dashboard
View and control your data usage
Third-Party Cookies
We may allow third-party services to set cookies on your device to provide additional functionality:
Google Analytics
Website analytics and performance tracking
Social Media
Social sharing and integration features
Payment Processors
Secure payment processing and fraud prevention
Additional Privacy Information
Important details about how we protect specific groups and handle international data transfers.
Children's Privacy
We are committed to protecting the privacy of children who use our services. Our website and services are not directed to children under 13 years of age.
Under 13 Years
We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parental Consent
For users between 13-18, we may require parental consent for certain services and always provide clear information about data collection practices.
International Data Transfers
As a Philippine-based company serving international clients, we handle data transfers with appropriate safeguards.
Transfer Safeguards
We implement standard contractual clauses and other appropriate safeguards for international data transfers.
Regional Compliance
We comply with applicable data protection laws including GDPR, CCPA, and local Philippine privacy regulations.
Data Retention Policy
How Long We Keep Your Data
- • Active Customers: Throughout the service relationship and for 7 years after for legal compliance
- • Former Customers: 3 years after service termination for service improvement and communications
- • Marketing Prospects: Until opt-out or 2 years of inactivity, whichever comes first
- •
Automatic Data Deletion
We have automated systems in place to:
- • Delete expired customer data according to retention schedules
- • Remove inactive user accounts after specified periods
- • Archive or anonymize data when retention periods expire
- • Securely destroy data that is no longer needed
Note: Some data may be retained longer for legal obligations, tax purposes, or legitimate business interests.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any changes.
When We Update
We update this policy when we:
- • Introduce new services or features
- • Change how we collect or use information
- • Update legal requirements or regulations
- • Improve our data protection measures
How We'll Notify You
For significant changes, we will notify you through:
- • Email notification to your registered address
- • Prominent notice on our website
- • In-app notifications for mobile users
- • SMS for time-sensitive updates
Your Choices
If you don't agree with changes to this policy, you can:
- • Contact us with questions or concerns
- • Request data deletion if applicable
- • Stop using our services
- • Update your communication preferences
Policy Version History
Version 2.0
Enhanced data protection measures and user rights
Version 1.2
Updated cookie policy and third-party integrations
Version 1.1
Added international data transfer provisions
Version 1.0
Initial privacy policy release
Contact Our Privacy Team
Have questions about our privacy practices or want to exercise your rights? We're here to help.
Email Us
Get in touch with our privacy team for any privacy-related questions or requests.
[email protected]Response within 24 hours
Call Us
Speak directly with our privacy officer for urgent privacy matters.
+63 2 8294 5678Mon-Sat: 7:00 AM - 6:00 PM
Visit Us
Come to our office for in-person privacy consultations and data requests.
MacArthur Highway, Marulas, Valenzuela City, Metro Manila, Philippines
By appointment only
Privacy Officer
Our dedicated Privacy Officer ensures that all privacy matters are handled with the highest standards of care and compliance.
Maria Santos
Chief Privacy Officer
Available Mon-Fri: 9:00 AM - 5:00 PM